Refund Policy.
Transparency in every transaction.
The 7-Day Precision Guarantee
We stand by the accuracy of our Neuro-Sync engine. If you are a new subscriber and find our service doesn't meet your technical requirements, you are eligible for a 100% full refund within the first 7 days of your subscription.
Prorated Refunds
For cancellations outside the 7-day window, we generally do not offer prorated refunds. Your access will remain active until the end of your current billing cycle.
Enterprise & Add-ons
Custom model training fees and bulk minute add-on packs are non-refundable once the processing has been initiated by our GPU clusters.
How to claim a refund.
Submit Request
Send a message to billing@cutcap.ai with your account email and transaction ID.
Verification
Our team verifies your usage metrics and subscription date (usually within 24 hours).
Reversal
The refund is triggered via Stripe or PayPal. Funds typically arrive in 5-10 business days.
Abuse Policy
CutCap.ai reserves the right to deny refund requests from users who exhibit patterns of "serial subscribing" (subscribing, processing high volumes, and refunding repeatedly). Account integrity is monitored by our security team.
Service Disruptions.
In the rare event of a system-wide outage exceeding 4 hours, all active Pro and Business subscribers will receive an automatic credit of 60 bonus minutes to their account.
Report a technical issue